Booking Terms & Conditions;
General:
NT Now is operated by Holidays of Australia Pty Ltd (ACN:
148 001 969) in partnership with Tourism NT.
The website www.ntnow.com.au ("the
Site" or “the Website”) is owned by Holidays of Australia Pty Ltd (ACN:
148 001 969). On the NT Now website and in these booking conditions NT Now and
entities that are related to or affiliated with it in the provision of the
services it agrees to provide (where the context admits, together with its and
their employees and agents) are included in the expressions the
"Company", " NT Now ", " Holidays of Australia and the
World” “we", "our" or "us" and a person taking
advantage of the services offered by NT Now, all other persons (if any)
included with that person in the booking are included in the expression
"you", "your", a "client" or
"passenger". NT Now reserves the right to amend the website at any
time without notice.
The following general terms and conditions apply to the use
of the NT Now website, all dealings with NT Now and the ordering, purchase and
fulfillment and delivery of products and services.
Please ensure that you read carefully the Booking Terms and
Conditions before placing an order as you will be bound by these conditions
should you choose to place an order through the website or our call centre.
Travel arrangements and prices detailed on our websites and
all other advertising media are provided and coordinated by NT Now and Holidays
of Australia.
NT Now and Holidays of Australia has taken due care and
responsibility to verify and check all information on our websites and all
other advertising media at the time of compilation, however, as this
information is supplied by the relevant accommodation, tour, transfer and
associated operators we accept no responsibility for any inaccuracy or
misdescription contained in the publications.
Sales of services as contained in our publications are made
by NT Now and Holidays of Australia only as agent for the person, business or
company providing the services. The standards of accommodation and other
services chosen are based on various factors, which are generally accepted as
indicative of a certain class.
NT Now and Holidays of Australia does not accept
responsibility for any change in prices or variation of services as shown, and
all services and prices are subject to change without notice.
It is essential that you check with us, or your travel
agent, for any changes or variations to the information shown on our websites.
This will allow us to advise you, or your agent, of any such changes that we
are aware of either before you book your holiday, or prior to your departure.
NT Now – An Agent:
NT Now sells bookings and other ancillary services of and
for travel, accommodation and other leisure activities (“Arrangements”).
NT Now is neither a common carrier nor a private carrier and
does not provide any of the travel, accommodation or other activities described
on the NT Now website (“Travel Products”). We act as an agent for, and sell
various travel related products as agent on behalf of, numerous transport,
accommodation and other service providers, such as airlines, coach, rail and
cruise line operators. Any services we provide to you are collateral to that
agency relationship. Our obligation to you is to (and you expressly authorise
us to) make travel bookings on your behalf and to arrange relevant contracts
between you and travel service providers. We exercise care in the
selection of reputable service providers, but we have no control over, or
liability for, the services provided by third parties. We regret we
cannot guarantee itineraries and the connections associated with any of our
packages. All bookings are made on your behalf subject to the terms of
conditions, including conditions of carriage and limitations of liability,
imposed by these service providers. We can provide you with copies of the
relevant service provider terms and conditions on request. Your legal rights in
connection with the provision of travel services are against the specific
provider and, except to the extent a problem is caused by fault on our part,
are not against us. Specifically, if for any reason (excluding fault on
our part) any travel service provider is unable to provide the services for
which you have contracted, your rights are against that provider and not
against us.
Agreement by User:
This agreement is between you and NT Now. By visiting and/or
using the Website you agree to be bound by the terms of this agreement
("agreement"). We may modify our terms and conditions without notice
at any time where such amendment does not substantially affect your rights and
obligations. If such changes of our terms and conditions substantially effect
your rights and obligations we will notify you by email with these changes as
they occur. By using our site to search for and/or book the products and/or services
offered, you are indicating:
- that
you have read this User Agreement; and
- your
acceptance of this User Agreement.
Use of Website by you:
You agree that you will not engage in any activity that
interferes with or disrupts the NT Now website or the servers and networks that
host the NT Now website for any reason. You may not use data mining, robots,
screen scraping or similar data gathering and extraction tools on the website
except with our prior written consent. You agree not to, or attempt to, damage,
trespass, disable or otherwise interfere with security-related features of the
website.
Information on the NT Now Website:
Information about offers on the Website may be based on
material provided by third party businesses ("suppliers"). We do our
best to verify the information provided to us by suppliers, but we cannot
guarantee its accuracy on all occasions.
You understand and agree that we cannot be held responsible
for errors or omissions caused by incorrect or inadequate information supplied
to us or by suppliers.
You agree to make your own enquiries to verify information
provided and to assess the suitability of products before you purchase. All
imagery and video on the Website are for representational purposes only.
Capacity:
By making a purchase through the NT Now website you warrant
that you are over 18 and that you have the legal right and ability to enter
into a legally binding agreement with us. No persons under the age of eighteen
(18) are permitted to make a legally binding purchase on the website.
Placing an Order:
Purchases made by you to purchase a travel offer are made
under the specific terms and conditions in this agreement, together with any
suppliers-specific terms and conditions listed under the “Offer and Inclusions”
of the offer, together with any specific terms and conditions of the suppliers.
Promotion of offers on the site does not constitute a legally binding offer,
but rather, are an invitation to treat.
We reserve the right to accept or reject your order for any
reason (or no reason) at any time after that order has been made, including,
but not limited to, the unavailability of any product or service, an error in
the price or product or service description, or an error in your order. If we
cancel your order, we will provide a full refund of any payment received. Once
placed, you cannot cancel your order except as set out in this agreement. For
orders on NT Now, the prices that are listed at the time of your order on the
product page apply.
Please note that as a general rule, we will not refund your
purchase where you have made an error. In the event that we cancel or are
unable to fulfil your order (including if accommodation, tours or travel
related services have become unavailable or we cease selling the product for
any reason whatsoever), we will provide a full refund of any payment received
except as required by law (including the Australian Consumer Law). We will not
be liable to you for any other loss, such as any additional costs associated
with you purchasing from another provider at a higher price.
Confirmation:
A completed booking (via the NT Now website or direct with
an agent) does not constitute a confirmation and we recommend that no
additional arrangements are made and no flights booked until a complete travel
itinerary and confirmation is received. A confirmation and full itinerary will
be provided within 2-3 business days of the booking being received.
NT Now cannot accept any responsibility and will offer no
compensation in the event that the additional arrangements are made prior to
the confirmation and itinerary being received which will detail the travel
dates that have been booked.
Price and Payment:
The prices of offers include all taxes and charges,
including GST (where applicable) and are listed in Australian Dollars except
where stated otherwise. There may be additional surcharges which are payable
directly to the hotel or tour operators which will be referred to in the
relevant travel offer. Prices of products and services are current at time of
display however are subject to change.
All payments must be received in full prior to a
confirmation being issued. If your payment is not received or declined by your
bank or credit card issuer, we cannot 'hold' packages on your behalf.
Payment is accepted via credit card (Visa and Mastercard).
Payment will be deemed as you accepting these terms and conditions. Your full
itinerary and vouchers will be sent to you via email up to 3 days after
booking.
Travel Agreements and Travel Products:
Booking of travel arrangements and payment for travel
products (which can include both land and passage components) shall be
considered proof that you have read our booking conditions that you accept them
without reservation as constituting the entire agreement between you and NT Now
which can only be varied by an officer of the NT Now in writing.
All travel products arranged by NT Now are provided by
Suppliers believed by NT Now to be reputable and to operate in accordance with
the standards set down by their own local authorities. Those travel products
are provided subject to those Suppliers’ terms, conditions and limitations
(some of which may exclude or limit liability in respect of death, injury,
delay, loss or damage to passenger’s person and/or effects) and NT Now accepts
no responsibility for them and does not make or give any warranty or representation
as to their standard. Any legal recourse you may have in respect of those
travel products is against those Suppliers and not against NT Now.
E-Ticket - Booking Confirmation:
Your travel E-Ticket - Booking confirmation will be
accessible via an email confirmation. You agree that we are not liable for any
loss suffered as a result of you being unable to download, print or access a
booking confirmation.
The E-Ticket - Booking Confirmation you purchase is
redeemable for the specified offer from the relevant supplier(s). The relevant
supplier(s), not NT Now, is the seller of the product and is solely responsible
for honouring the package you purchase. Whilst we try (as much as possible) to
ensure that we only promote those suppliers who we feel will provide good
service to you, we make no guarantee, warranty or representation regarding the
standard of any product to be provided.
Booking confirmations cannot be exchanged or redeemed for
cash. Unless specifically stated otherwise, packages cannot be combined with
any other gift certificates, packages or promotions. Not valid in conjunction
with any other offer or on existing reservations. Any unused portion of the
package is non-refundable and cannot be exchanged for other services or cash.
We are not responsible for lost or stolen booking
confirmations or fraudulent use of the booking confirmation's unique reference
number.
Reservations/ Bookings:
If you elect to book online through www.ntnow.com.au, you will be required to:
- Click
on the relevant deal
- Fill
in the required fields including travel dates, passenger numbers and any
other options / extras.
- Once
your booking is complete click on ‘Continue’ to proceed to payment and
complete the payment process to complete your booking online.
You are responsible for making all payments due to us, even
if your booking includes other parties. You must be at least 18 when the
booking is made. A booking request can only be processed where you have
provided us with payment authority (including credit / debit card details) and
the booking has been accepted as set out below. We accept no liability for any
errors you make in the booking form.
If your advertised dates for a particular deal may not be
available when your booking request is processed, where possible we will offer
you similar alternative arrangements. Where we are unable to find an
alternative, which is suitable for you, we will reimburse you for any payment
made in respect of that booking.
You will be required to produce a booking confirmation at
check-in. In the event that you forget, lose, misplace or have the confirmation
stolen, you will be required to produce another copy of the confirmation.
Neither NT Now, nor the suppliers, shall be required to provide any refund or a
replacement booking or product, in the event that you fail to produce a travel
booking confirmation upon request.
Covid -19:
Before booking your travel it is important to find out the
restrictions and conditions in place that may affect your ability to travel.
Australian states and territories each have their own restrictions, in addition
to third party suppliers, travel operators and all international countries.
Please note Holidays of Australia & the World, NT Now and Short Breaks
Australia can not be held accountable for any cancellations that occur due to
vaccine requirements not being met or non-compliance of travel conditions by
individual travellers. This also includes quarantine and post-arrival testing
requirements. Restrictions may change at short notice.
You acknowledge and accept that you are making a booking for
travel in conditions whereby your travel may be affected by Covid 19 or factors
related to Covid 19 and its declaration by authorities as a pandemic.
You acknowledge and accept that we cannot be held accountable for factors that
may affect your travel as a result of Covid 19 and you expressly acknowledge
and agree that in the case of you not being able to travel or your travel is
commenced but not completed as a result of factors outside of our control you
will accept a booking credit with Holidays of Australia and the World, NT
Now and Short Breaks Australia (The HOA Group) for the full value of your
travel less any third party charges for a future travel date with an acceptable
validity period and you will not pursue a refund or request your bank to issue
a chargeback against the HOA Group in any circumstances
Changes by You:
You are permitted to make one (1) change to the date of your
booking provided that such change is made no less than 45 days prior to the
commencement of your original booking date and provided you choose dates which
are of an equal value and are available on the Website. Any change to your
booking date must be made by contacting us by email or phone and is strictly
subject to availability. A change fee of $50 per person applies plus any
additional charges imposed by the operator.
Changes by Us:
We make every effort to operate all tours as scheduled and
advertised. However, we reserve the right to make changes, alterations,
substitutions, or cancellations to any part of your itinerary, activities,
experiences, departure times, transport methods, accommodation, or other
aspects of your booking at any time, for any reason, and without prior notice.
At the time of booking, in the event we have to change any component to your
itinerary due to schedule changes, unavailability, or price increases from supplier
charges, your package will be re-priced accordingly and you will be notified.
Changes or cancellations may also occur due to weather conditions, mechanical
issues or technical problems, operational requirements, road closures or
traffic delays, air traffic control delays, natural disasters or environmental
conditions, political unrest, government regulations or safety concerns, force
majeure events, supplier availability or closure of third-party
venues/attractions, insufficient participant numbers, health and safety
requirements, or other circumstances beyond our control. Such changes may be
made in the interest of safety, customer comfort, legal compliance, operational
necessity, or to maintain the overall quality of the tour. In almost all cases,
significant changes to your itinerary, and even the cancellation of one or more
parts of your holiday package, will be due to factors which are outside our
control, given we are not ourselves a provider of travel services. We will
notify you of changes to your booking as soon as we can and, where changes are
required, we will use our best endeavours to provide an equal or suitable
alternative experience at our sole discretion. We cannot accept any liability
or pay any compensation, and no refund will be provided, for any costs, losses,
expenses, or inconvenience resulting from changes where the services we have
promised to arrange are significantly modified or cannot be provided at all or
as promised, unless required by law. We reserve the right to amend your travel
documents if they do not match your booking due to our error or omission.
In the event where your requested dates are not available,
we will provide you with the following options:
- We
will allow you to choose another travel date subject to availability.
- Transfer
your booking to another package as full or partial payment.
Cancellations by You:
If you have changed your mind about travelling,
unfortunately we cannot offer a refund. At NT Now, we offer you the hottest
deals to the NT and in order to do this, our packages are non-refundable,
therefore please check all details including but not limited to dates,
inclusions and passengers carefully. We can assist with changing your booking
dates however, please see the “Changes by You” above.
At time of booking, we highly recommend that you take out
travel insurance, so if you are no longer able to travel due to health reasons,
we are able to provide you with a letter of cancellation to assist in the claim
process.
Cancellations by Us:
If NT Now or its operators cancel your holiday or part
there-of, you are eligible for a refund for the cancelled component(s) only.
Refunds will be credited to your credit card used at the time of purchase.
Purchase expiry and extension:
The booking confirmation and associated vouchers will expire
on the date indicated on the travel booking confirmation. Expired purchases are
non-refundable in whole or part. Once expired, purchases are no longer valid
and will not be honoured by the suppliers.
In the event that a booking specifies a ‘book by’ date, all
bookings must be made with the supplier prior to that date.
Supplier Terms & Conditions - Availability of
Accommodation and Services and Scheduling:
Any Terms and Conditions of the supplier will always apply
in addition to any specific terms of the offer stated by NT Now. For example,
if a supplier is not open on certain days, the package will not be redeemable
on those days. Refunds are not payable in the event that you are unable to use
a package on account of the supplier’s usual terms and conditions.
You agree and acknowledge that where suppliers offer
services on the basis of ‘subject to availability’ or an experience based on an
itinerary or schedule of events, the scheduling of or Order for those events
may vary from time to time; the suppliers of certain types of experiences may
impose conditions such as a minimum age or other restrictions regarding weight,
health or other factors.
It is your responsibility to confirm details of any
restrictions that may apply from the supplier prior to finalising any booking
and confirm that you are able to comply; photographs appearing on our website
to illustrate details of offers of suppliers are generally those made available
to us by suppliers or chosen by us. They are intended to be indicative only of
the accommodation, location, services, facilities, and attractions at which
services are offered by suppliers. For example, they may depict only one of
various rooms, facilities and attractions at which the offer is located in or
nearby your accommodation. This may not be the room type, location or facility
applicable to your chosen version of the offer; a representation on the website
that services will be available over a range of dates does not preclude you
from being required to make a booking for the services to which the booking
relates. Bookings may not be available on short notice.
Consecutive Days and Amended Packages:
Unless the offer specifically provides otherwise, offers
must be used over one continuous period and packages cannot be split. For
example, if a package entitles you to four nights at a hotel, those four nights
must be used consecutively - you cannot use two nights over one period, and
then two nights over another.
Changes in Price and Itineraries:
Prices are in Australian dollars (except where stated
otherwise) are correct at the time of printing and are subject to change
without notice. The price that is applicable at any time is that which is
quoted at that time by NT Now. Some prices can only be guaranteed at the time
the booking is made and may differ from that quoted as it is based on the “best
available rate of the day from the supplier”.
Government taxes and charges imposed by Suppliers or third
parties, including airline fuel surcharges, taxes or ticketing fees are subject
to change. If any increase in such taxes or charges or any currency fluctuation
increases the price of your booking, NT Now reserves the right to adjust your
price by including additional charges, together with any applicable service fee
and GST, at any time prior to our issuing your travel documentation following
receipt of the balance of your price.
We will notify you of schedule or price changes made by
suppliers for any reason beyond our control. If the change or changes result in
your travel arrangements costing more, or otherwise being materially different
from those prior to the change or changes being affected (and in respect of
which we have already accepted your full payment) you may rearrange them or
withdraw, and monies already paid will be refunded less any charges levied by
Suppliers. Any quote given is an estimate only of price and is subject to
written confirmation, when accepted by a passenger within five (5) days of the
quote being given. NT Now reserves the right to correct any errors in amounts
quoted, calculated or billed in respect of a booking, even if full payment has
been made.
Air Tours – Scenic Flights Disclaimer:
For any air-based or scenic flying tours, please note the
following:
- Scenic
visibility is dependent on weather conditions, including but not limited
to cloud cover, rain, fog, haze, smoke, and general atmospheric clarity.
We cannot guarantee clear views during your flight.
- Aircraft
structure (including wings, struts, propellers, and engines) may obstruct
or partially limit some views during the tour. This is a normal and
unavoidable part of scenic flight operations.
- While
our pilots will aim to provide the best views possible under the
conditions, views may vary by seat location and may be affected by
sunlight, glare, aircraft angle, altitude, and weather.
- Flight
paths, routes, altitudes, and duration may be altered at the pilot's
discretion for safety, air traffic control requirements, weather-related
reasons, operational needs, or other factors beyond our control. These
changes may result in deviations from the originally intended route or
experience.
- Where
significant changes to the flight route are necessary, we will use our
best endeavours to provide an alternative or comparable scenic experience
at our discretion.
Seating and Passenger Cooperation
- Seating
rotations may sometimes be provided during the flight to allow different
passengers to experience varied viewing positions. However, seating
rotations are entirely at the sole discretion of the pilot and are subject
to passenger safety considerations, flight conditions, and operational
requirements. At lower altitudes or during certain phases of flight,
seating rotations may not be possible or may be restricted.
- Not
all passengers will be seated in a window seat at all times. Passenger
cooperation and understanding is necessary and expected to ensure the
optimum visual experience for all guests on board. By booking this tour,
you acknowledge and accept the seating arrangements and agree to cooperate
with crew instructions.
Aircraft Type and Operations
- We
operate larger, more advanced aircraft with two pilots on board for
enhanced passenger comfort and safety. Due to the capabilities of these
aircraft, we fly faster and at higher altitudes compared to smaller,
single-pilot light aircraft. This allows us to cover greater distances and
showcase more attractions during your tour, while maintaining higher and
safer operating altitudes. You will also benefit from the additional
facilities, space, and safety features available in a larger, more
advanced aircraft.
Photography and Videography
- Photography
and videography are permitted on board during the flight. However, please
note that aircraft windows are aviation-grade and may at times have water
droplets, condensation, some grime, minor scratches, or general wear and
tear. We cannot guarantee completely clear and unobstructed window views
at all times. By participating in this tour, you explicitly acknowledge
and accept these conditions and understand that window clarity may affect
photographic results.
By participating in an air tour, you acknowledge and accept
that scenic visibility, flight routing, seating arrangements, window clarity,
and the overall flight experience may vary from expectations, and that no
refund or compensation will be provided due to such limitations, variations, or
changes unless the air tour is cancelled entirely and not rescheduled.
Price and Invoice Errors:
NT Now endeavours to ensure that all prices listed on the
website and all other advertising media are accurate and up-to-date. However,
due to factors outside of our normal control, NT Now reserves the right, up to
and including the date of check-in, to adjust any fees, charges or prices as
necessary, even if the travel products acquired have been paid for in full, to
reflect such cost increases passed onto NT Now.
NT Now reserves the right to correct any errors in fees,
charges, rates or prices quoted or billed, even if the travel products acquired
have been paid for in full.
Insurance:
You should immediately after purchasing any travel product
arrange your own travel insurance. NT Now recommends travel insurance against
loss of deposits through cancellation charges, baggage loss, medical expenses
and theft. NT Now makes no representations or guarantees concerning
reimbursements of funds paid by you under any insurance claim. You agree not to
hold NT Now responsible for any decision made by insurers, and/or by any
suppliers, or requirements of any overseas country or governmental authority or
overseas laws and policies.
Room Bedding Guide:
All prices on the NT Now website are based on existing
bedding in the room. Requests for particular arrangements must be made at the
time of booking (for example, twin share, separate beds, additional rollaway
beds may be arranged at time of check-in and additional charges may be payable
direct to the hotel). Some hotels may also have maximum capacity for particular
rooms.
Hotel check-in procedures:
When checking into hotels it is common procedure to present
valid photo identification on arrival. Many hotels may also require a credit
card pre-authorisation upon arrival as a security bond to cover any incidental
expenses incurred during the stay (please note: the amount charged will vary,
however some hotels will charge AU$100 per night upwards as a security bond).
Cash is not accepted as a payment for the security bond.
Bookings by travel agent/operator:
If you are a travel agent or tour operator making a booking
on behalf of clients, you acknowledge and agree that you and your client(s) are
bound by these general booking conditions.
Automatic upgrades:
From time to time, travel service providers provide
automatic upgrades. It is your responsibility to advise us if you do not
wish to be eligible for an automatic upgrade.
Valued At Savings:
NT Now calculates the percentage off or savings in our deals
based on the ‘rack rate’ of the room and the inclusions at the time the deal is
live for the validity period of the deal (ie the full price for the hotel).
Hotels may change accommodation charges depending on peak seasons, low seasons
and events so we use the full rate which is consistent through the year and
100% verifiable. The value and comparative savings have been determined based
on the hotels published rack rates and the value of inclusions. Please be
advised that full rates may not be reflective of actual rates being charged,
dependent on the timing and manner of your booking and therefore are only
indicative of the level of saving.
Liability:
All information, such as comments, messages, text, files,
images, photos, video, sounds and other materials ("content") posted
on, transmitted through or linked from the website are the sole responsibility
of the person from whom such content originated. You understand that we do not
control and are not responsible for content made available through the website
unless it originates from us. Consequently, by using the website you may,
contrary to this agreement and our intentions, be exposed to content that you
find offensive, indecent, inaccurate, misleading or otherwise objectionable.
You use the website at your own risk.
In the absence of its own negligence neither NT Now nor any
agent or affiliate shall be liable for any loss or damage to baggage or
property, or for injury, illness or death, or for any damages or claims
whatsoever arising from loss, negligence, delay or from the act, error,
omission, default or negligence of any person not its direct employee or under
its exclusive control, including any act, error, omission, default, or
negligence of any country, government or governmental authority, officer or
employee. Neither NT Now nor any agent or affiliate is responsible for any
criminal conduct by any third parties.
All bookings agreed to be made by NT Now with the provider
of any transport or other services are subject to the terms and conditions
imposed on such suppliers in relation to matters that may not be expressly the
subject of our agreement with them and, in particular, to the applicable laws,
requirements and policies of any government, governmental authority or employee
including, visa, entry, exit or transit.
NT Now does not accept responsibility or liability for any
acts, omissions or defaults whether negligent or otherwise, of suppliers.
Neither NT Now, nor any agent or affiliate accepts any responsibility or
liability of any nature whatsoever for the acts, omissions or defaults (whether
negligent or otherwise) of any governmental authorities, their officers, or
employees or of any employees, or agents of airlines, air carriers, coach
operators, other land carriers, shipping companies or operators, cruise or ferry
operators, any other transport providers, hoteliers or other accommodation
providers, any other facilities providers, tour directors, tour guides, travel
agents, or the providers to you of meals, other goods or other services on your
holiday or in relation to it and over whom NT Now, its agents or affiliates
have no direct control.
Neither NT Now nor any agent or affiliate accepts any
responsibility or liability of any nature whatsoever including but not limited
to contract, in tort or under any other law for any injury, damage, loss,
delay, additional expenses or inconvenience caused by your own acts and/or
omissions, or other events which are beyond their control including force
majeure or other events including but not limited to war, civil disturbance,
fire, floods, severe weather, acts of God, acts of government or any other authorities,
failure of equipment or machinery.
Neither NT Now nor any agent or affiliate accepts any
liability or responsibility for any terms, conditions or requirements of any
third party who provides some service in the course of your holiday. If you
decide that you do not want to visit a country or part of a country you
intended to visit because of any law, condition or requirements of any
government or governmental authority, official, servant or agent, you are
responsible for any costs, expenses, charges, fees, losses or damage incurred
as a consequence and any cancellation or amendment fees.
Neither NT Now nor any agent accepts any responsibility or
liability for your acts, omissions, defaults, conduct, and state of health,
condition or circumstances. Every effort is made to ensure website accuracy at
all times. However, NT Now cannot be held responsible for printing or
typographical errors or errors arising from unforeseen circumstances.
Limitations of Liability:
NT Now arranges your holiday, which will be provided by
other suppliers. NT Now sells holidays in the Northern Territory that are
arranged by NT Now or by entities related to or affiliated with it. NT Now
provides you and other passengers with bookings, arrangements, ticketing and
other ancillary and related services. NT Now does not itself provide the
transport, accommodation, meals or other facilities described on the NT Now
website that you may receive on your holiday, all of which are provided by air
and land carriers, cruise operators, hoteliers or suppliers of other services
as principals.
NT Now bears no responsibility as an intermediary and cannot
be held responsible in case of damage caused to you by any of our suppliers,
caused by you to our suppliers. You therefore commit to indemnify and hold
harmless NT Now against all damages or claims made by you. The above provisions
do not apply to benefit NT Now if the cause of the loss or claim against NT Now
arises directly as a result of a breach of any of these terms by NT Now.
Indemnity:
You will at all times indemnify, and keep indemnified, us
and our directors, officers, employees and agents from and against any loss
(including reasonable legal costs and expenses on a full indemnity basis) or
liability incurred or suffered by you or by us arising from any claim, demand,
suit, action or proceeding by any person against you or us where such loss or
liability arose out of, in connection with or in respect of your conduct or
breach of this agreement.
Standard of Service:
The standard of service in your holiday is based on various
factors and neither NT Now nor its servants or agents represent or guarantee
the standard or fitness for purpose of the accommodation or services provided.
Complaints or Problems:
We endeavour to ensure that the arrangements we have made
for you are implemented as arranged. If a problem occurs, the most practical
way to deal with it is to attempt resolution locally with the supplier (such as
the hotel, tour operator or airline). If you fail to follow this course, any
claim for compensation may be reduced or denied. If you have any unresolved
complaints, details should be lodged in writing (with supporting documentation,
including efforts made with the service provider to resolve it) directly to NT
Now within 30 days of completion of your holiday.
We have no liability (including for loss or damage) for any
act, omission or default, whether negligent or otherwise of any suppliers. If
you wish to make a complaint in respect of a supplier, please refer to www.ntnow.com.au.
Notwithstanding the nature of the complaint, Refunds will
only be provided in accordance with our Refunds Policy.
Intellectual Property:
We reserve all intellectual property rights, including but
not limited to, copyright in material and/or services provided by us. Nothing
in the agreement gives you a right to use any of our marketing material,
business names, trademarks, logos, domain names or other distinctive brand
features.
Other trademarks used on the Website that belong to third
parties are used with their consent and remain the intellectual property of
that party.
If you correspond or otherwise communicate with us, you
automatically grant to us an irrevocable, perpetual, non-exclusive,
royalty-free, world-wide licence to use, copy, display and distribute the
content of your correspondence or communication and to prepare derivative works
of the content or incorporate the content into other works in order to publish
and promote such content. This may include, but is not limited to, publishing
testimonials on the Website and developing your ideas and suggestions for improved
products or services we provide.
Communication by us:
As a condition of registering for NT Now, you consent to us
sending you Administrative Emails and Promotional Emails. In this document:
- 'Administrative
Emails' involve details of account activity and purchases you have made
- 'Promotional
Emails' consist of product information and new offers. You may choose to
opt-out receiving promotional emails anytime by simply clicking the
unsubscribe button at the bottom of our emails. More details about these
emails can be found in our Privacy Policy.
Special needs:
Should you have any special needs, you are required to
inform us at the time of your booking. Special needs include (without
limitation) if you have any disability, illness disease or other condition, you
have limited mobility, you have a service animal, you are pregnant, you need
special help or any other circumstances exist which may make it difficult for
you to use travel services. If you fail to advise us of your special
needs, we may not be able to book suitable travel services for you. To the
extent permitted by law, you are responsible for ensuring that the travel
services are suitable for your special needs.
Images:
All images on the NT Now website depict authentic locations;
their appearance on website does not indicate that these destinations will be
included in your arrangements. Some images have been provided by or purchased
from Tourism NT, Photo Stock Libraries and our preferred suppliers.
Privacy:
By placing your order or otherwise contacting NT Now, you
agree that we may store, process and use data collected from your order for the
purposes of processing your order.
By placing your order or otherwise contacting us, you also
agree that we may use such data, other than credit card details, in order to
provide you with information from time to time on other NT Now, NT Tourism or
Holidays of Australia and the World products that may be of interest to you.
You may obtain a copy of the data held by us concerning you
on request in writing. We reserve the right to charge an administration fee for
processing such request. If any data held by us concerning you is incorrect, we
will correct it on your written request.
No NT Now or Holidays of Australia and the World employee or
agent has the authority to vary any of the Terms and Conditions governing any
sale.
Jurisdiction:
These general booking conditions are governed by the laws in
force in South Australia. You agree that, in the event of a dispute
between you and us, any action you bring against us will be brought in South
Australia, Australia.
Contacting us:
If you would like to contact us in relation to our booking
terms and conditions please contact us at:
Mail:
NT Now
c/o Holidays of Australia Pty Ltd
Level 1/339 King William Street
ADELAIDE SA 5000
Email: info@ntnow.com.au
Phone: 1800 854 897
We may update our terms and conditions from time to time.
Amendments will be published here.
Last updated 14 November 2025
